Find quick answers to common questions about Autohive below. If you can’t find what you’re looking for, please check our full documentation or reach out to our support team. We’re always happy to help.

General

Q: What is Autohive?
A: Autohive is where your team meets intelligent agents who actually get things done. Think of it as your digital workspace where AI handles the repetitive tasks while you focus on the creative, strategic work that needs your human touch. It combines chat, content management, and job scheduling in one collaborative hive.

Q: Who is Autohive for?
A: Anyone who’s ever thought “there has to be a better way” about their daily tasks. We’re particularly popular with marketing teams drowning in content requests, business analysts tired of manual reporting, operations managers juggling multiple processes, and support teams handling repetitive queries.

Q: Is my data secure?
A: Absolutely. Your data is encrypted in transit (TLS 1.2+) and at rest (AES-256), with infrastructure hosted in SOC-2 compliant data centres. Think of us as the security-conscious guardians of your digital workspace. Check our security documentation for the technical details.

Agents and chat

Q: How do I talk to an agent?
A: Just like having a conversation! Select an agent from your sidebar or start a new chat, then type your request and press Enter. Your agents are ready to help.

Q: Why isn’t my agent responding properly?
A: Even the smartest agents need clear instructions sometimes. This usually happens when requests are vague, ask for information they don’t have access to, or when their internal processes hit a snag. Try being more specific or breaking complex tasks into smaller steps. Our How to craft prompts that make AI work for you blog post can help you.

Q: How do I get an agent to use one of my documents?
A: Simple, mention the file directly by typing @ followed by the filename (like @MyReport.pdf). You can also attach files directly to your message. Think of it as pointing your agent to the right filing cabinet.

Q: Can multiple agents work together in one chat?
A: Absolutely! Use @mentions to bring other agents into the conversation. It’s like having specialists collaborate on your task.

Content hub

Q: What file types can I upload?
A: We support all the usual suspects: PDF, DOCX, PPTX, XLSX, CSV, TXT, plus image formats like PNG and JPG. Basically, if it’s a common business format, we’ve got you covered.

Q: What’s the difference between workspace and personal folders?
A: Think of Workspace folders as the shared office space, where everyone on your team can access content (based on their permissions). Your Personal folder is like your private desk drawer, where only you can see what’s inside until you decide to share it with the workspace.

Q: How long before my uploaded file is ready for agents to use?
A: Usually just seconds! Our system works fast to index your content. For larger or more complex documents, it might take a few minutes. For this to work, ensure you have enabled the necessary built-in agent capabilities.

Jobs and automation

Q: How often can a job run?
A: As frequently as every minute, or you can set up complex schedules using cron expressions. The sweet spot depends on your specific task and your plan’s limits. Think of it as finding the right rhythm for your digital workforce.

Q: My scheduled job didn’t run. What should I check?
A: Head to the Action box for notifications. Common culprits include the job being cancelled, or a temporary platform hiccup (which requires manual intervention), or that your credentials for integrations may no longer work.

Alternatively, head to Your workspace > Scheduled > Click on your scheduled job to view the logs.

Account and billing

Q: How do I change my password or email?
A: Please contact support for more information. If your workspace uses Single Sign-On (SSO), you’ll need to update those details through your company’s identity provider (like Google or Okta).

Q: Can I change my plan?
A: Yes! The Workspace Owner can upgrade or downgrade anytime from the Billing tab in the Hive Command Centre. Your subscription adapts as your team’s needs evolve.

Q: How do I delete my account?
A: Please contact support for more information. Just remember, this action is irreversible after a grace period and removes all your personal data from the platform. Make sure you’ve downloaded anything important first.