Notifications
Autohive keeps you informed about important activity through real-time in-app notifications, background alerts, mobile push, and email alerts. Some notifications are always on, while others can be configured in your preferences.
Notification preferences
You can manage your notification preferences from your profile settings:
- Click your profile picture in the bottom-right corner.
- Select Preferences.
- Scroll to the Notifications section.
Account alert emails
Toggle Account alert emails on or off to control whether you receive an email when security-related changes occur on your account, such as a password change or two-factor authentication updates.
Plan alert emails
If you are a plan owner, you’ll see an additional Plan alert emails toggle. When enabled, you’ll receive an email when members are added, removed, or have their role changed on the plan.
In-app notifications
Autohive delivers real-time notifications directly in the app while you’re active:
| Event | Where you see it |
|---|---|
| New direct message | Unread badge on the DM in the sidebar |
| New message in a conversation | Unread indicator on the conversation |
| Approval request | Action box in the sidebar |
| Scheduled job completed | Activity in the relevant conversation |
| Workflow completed | Activity in the relevant conversation |
Background alerts
Background alerts tell you when something needs you and you are not looking. They work in your browser and in the desktop app.
Autohive can alert you in three cases:
| Alert | When it happens |
|---|---|
| Direct messages | Someone sends you a direct message |
| Conversations | Your agent finishes a conversation, or someone sends a message |
| Approvals | An agent tool run or workflow needs your approval |
Choose how you are alerted
- Open your profile settings and go to the Notifications section.
- Under Background alerts, pick one option:
- Off turns off background sounds and notifications.
- Sound only plays your chosen sound.
- Notifications only shows a banner on your computer.
- Sound and notifications does both.
- Use the Direct messages, Conversations, and Approvals switches to pick which events alert you.
Browser notifications
A browser notification is a banner on your computer. It is silent, so it never doubles up with your alert sound.
To turn them on:
- Set Background alerts to Notifications only or Sound and notifications.
- Click Enable browser notifications.
- Choose Allow when your browser asks.
After that, a Send test notification button appears. Pick a Test notification type (Direct message, Conversation ready, or Approval request) to check that banners show up.
Click a banner to open Autohive at that conversation. The desktop app uses your computer’s own alerts, so it does not ask for browser permission.
No banner, even though you allowed notifications? Check your computer’s settings and Do Not Disturb. If your browser blocked them, allow Autohive in its site settings.
Alert sounds
Use Notification sound to pick a sound. Click the play button next to a sound to hear it first. Previews work even when alert sounds are off.
Some browsers block sound until you click in Autohive. If you hear nothing, click in the app.
When you will not be alerted
- You are already looking at that conversation or direct message, in this tab or another one.
- You turned off that type of alert, such as Approvals.
- Autohive is closed, your device is offline, or your computer is asleep.
With Autohive open in several tabs, you get one alert for each finished conversation.
Mobile push notifications
On the Autohive mobile app, you’ll receive push notifications for approval requests. The notification includes the workspace name, tool name, description, and a link to review and approve or reject the action.
Email notifications
The following emails are sent by Autohive. All emails are sent from Autohive support and include both HTML and plain text versions.
Account & security emails
| When it’s sent | |
|---|---|
| Email verification | When you create a new account |
| Password reset code | When you request a password reset |
| Workspace invitation | When you’re invited to join a workspace |
| Account alert | When your password or two-factor authentication changes (if enabled in preferences) |
Plan membership emails
| When it’s sent | |
|---|---|
| Member added | When a member joins the plan (plan owners only, if enabled) |
| Member removed | When a member is removed from the plan (plan owners only, if enabled) |
| Role changed | When a member’s role is updated (plan owners only, if enabled) |
Billing & subscription emails
| When it’s sent | |
|---|---|
| Plan renewal success | When your subscription renews successfully |
| Payment failed | When a subscription payment fails |
| Payment retry failed | When a subsequent payment attempt also fails |
| Payment recovered | When payment succeeds after a previous failure |
| Plan automatically downgraded | When repeated payment failures result in a plan downgrade |
| Plan upgrade confirmation | When you upgrade to a higher plan |
| Plan downgrade scheduled | When a downgrade is scheduled for the end of your billing period |
| Plan downgrade completed | When a scheduled downgrade takes effect |
Credit & top-up emails
| When it’s sent | |
|---|---|
| Manual credit top-up | When you manually purchase additional credits |
| Automatic credit top-up | When auto top-up is triggered due to a low credit balance |