This document provides a comprehensive overview of all emails sent by the Autohive platform. All emails are sent from Autohive support and include both HTML and plain text versions for optimal compatibility.

Account & security emails

1. Email verification

Sent to new users to verify their email address with a confirmation link.

2. Password reset code

Provides a temporary verification code when users request to reset their password.

3. Workspace invitation

Invites new members to join a workspace with an acceptance link.

Billing & subscription emails

1. Plan renewal success

Confirms successful monthly subscription renewal with plan details.

2. Payment failed - Initial notice

Notifies when subscription payment fails and provides retry information.

3. Payment retry failed

Alerts when subsequent payment attempts continue to fail.

4. Payment successfully recovered

Confirms when payment succeeds after previous failures.

5. Plan automatically downgraded

Notifies when plan is downgraded due to repeated payment failures.

6. Plan upgrade confirmation

Confirms successful upgrade to a higher subscription plan.

7. Plan downgrade scheduled

Confirms when a plan downgrade is scheduled for the end of billing period.

8. Plan downgrade completed

Notifies when a scheduled plan downgrade takes effect.

Credit & top-up emails

1. Manual credit top-up

Confirms successful manual purchase of additional credits.

2. Automatic credit top-up

Notifies when automatic top-up occurs due to low credit balance.

Preferences

  • Critical billing and security emails cannot be unsubscribed from at this time

Support

For questions about emails you’ve received or if you’re not receiving expected emails, please check your spam folder and contact Autohive support through the platform or help documentation.