The Autohive Telegram integration connects your Telegram bot with Autohive’s automation platform, enabling:

  • Message automation - Send automated messages to Telegram chats, groups, and channels
  • Bot management - Monitor and control your Telegram bot operations and status
  • Real-time messaging - Receive and respond to incoming Telegram messages through automation workflows
  • Multi-format support - Send messages with HTML, Markdown, and MarkdownV2 formatting
  • Chat monitoring - Poll for new messages and updates from your bot’s conversations
  • Cross-platform integration - Connect Telegram with other services in your automation workflows

Install the integration

  1. Create a Telegram Bot (if you don’t have one):

    • Open Telegram and search for @BotFather
    • Send /newbot command and follow instructions
    • Choose a name and username for your bot
    • Copy the bot token provided by BotFather

  2. Log in to Autohive and navigate to Your user profile > Connections or Your workspace -> Manage workspace

  3. Locate the Telegram Integration card and click Connect

    List of integrations in Autohive

  4. Enter your Bot Token in the authentication field

  5. Confirm installation - your Telegram bot will be connected to Autohive

Use the integration

You can now use the integration with your agents, workflows and scheduled tasks!

  1. Follow our Create your first agent guide on how to create an agent.
  2. In the ‘Agent settings’, scroll down to the ‘Add capabilities’ section and turn on the Telegram capability. You can choose what individual Telegram capabilities to turn on and off.
  3. Once the settings have been selected, begin prompting the agent of the workflow you’d like to achieve with Autohive and Telegram!

Available capabilities

Message Operations

  • Send Message: Send text messages to specific chats, groups, or channels using chat IDs or usernames
  • Rich Formatting: Support for HTML, Markdown, and MarkdownV2 formatting in messages
  • Multi-Chat Messaging: Send messages to multiple recipients simultaneously through automation
  • Scheduled Messaging: Deliver messages at specific times through Autohive workflows

Bot Management

  • Get Bot Info: Retrieve information about your bot including ID, name, and username
  • Bot Status Monitoring: Check bot connectivity and operational status
  • Authentication Verification: Confirm bot token validity and permissions

Message Monitoring

  • Get Updates: Retrieve new messages and updates from your bot’s conversations
  • Real-Time Polling: Monitor incoming messages with configurable polling intervals
  • Message Processing: Handle incoming messages through automated workflows
  • Update Management: Process different types of Telegram updates and events

Automation Triggers

  • New Message Triggers: Automatically respond to incoming messages based on content or sender
  • Scheduled Notifications: Send regular updates, reminders, and status messages
  • Event-Driven Messaging: Send messages triggered by external events or conditions
  • Cross-Platform Integration: Coordinate Telegram messaging with other platform integrations

Key features

Telegram Bot API Integration

  • Full support for Telegram’s official Bot API
  • Secure authentication using bot tokens
  • Real-time message delivery and reception
  • Support for all Telegram chat types (private, groups, channels)

Rich Message Formatting

  • HTML: Use HTML tags for bold, italic, links, and structured content
  • Markdown: Classic markdown formatting for simple text styling
  • MarkdownV2: Advanced markdown with additional formatting options
  • Plain Text: Simple text messages without formatting

Chat Management

  • Send messages using chat IDs (numeric) or usernames (@username)
  • Support for private chats, group chats, and broadcast channels
  • Handle different chat types with appropriate permissions
  • Manage bot interactions across multiple conversations

Real-Time Communication

  • Polling-based message retrieval with configurable intervals
  • Long polling support for efficient real-time updates
  • Message queuing and delivery management
  • Automated response capabilities

Common use cases

Customer Support

  • Provide automated customer support through Telegram bots
  • Send support ticket updates and notifications
  • Handle frequently asked questions automatically
  • Escalate complex queries to human agents

Business Notifications

  • Send system alerts and monitoring notifications
  • Deliver order confirmations and shipping updates
  • Share business metrics and KPI reports
  • Broadcast company announcements

Personal Automation

  • Send reminder notifications and calendar alerts
  • Deliver news updates and weather forecasts
  • Monitor home automation systems
  • Share personal productivity metrics

Team Communication

  • Coordinate team activities and project updates
  • Send deployment notifications to development teams
  • Share automated reports and status updates
  • Facilitate team collaboration and information sharing

Getting chat IDs

To send messages to specific chats, you’ll need their chat IDs:

For Private Chats

  1. Start a conversation with your bot
  2. Use the “Get Updates” action to see incoming messages
  3. Extract the chat ID from the message data

For Groups and Channels

  1. Add your bot to the group or channel
  2. Grant appropriate permissions (send messages)
  3. Use the chat ID or @username for targeting

Using Usernames

  • For public channels: Use @channelname format
  • For public groups: Use @groupname format
  • Private chats require numeric chat IDs

Telegram integration best practices

Bot Configuration

  • Use descriptive bot names and usernames
  • Set appropriate bot descriptions and about text
  • Configure bot commands and help information
  • Regularly update bot profile and settings

Message Content

  • Keep automated messages clear and actionable
  • Use appropriate formatting for better readability
  • Include relevant context and information
  • Avoid spamming users with excessive messages

Security Considerations

  • Keep your bot token secure and private
  • Don’t share bot tokens in public repositories
  • Regularly rotate bot tokens if compromised
  • Monitor bot usage for unusual activity

Disconnect the integration

Important: Disconnecting stops data synchronization but preserves existing data in both systems.

  1. Navigate to Your user profile -> Connections or Your workspace -> Manage workspace
  2. Find the Telegram Integration
  3. Click Disconnect and confirm

Data Impact: Existing data remains unchanged in both systems, but sync stops and Autohive loses Telegram bot access.

Remove the bot

From Telegram:

  • Remove your bot from groups and channels
  • Revoke the bot token through @BotFather if needed
  • Delete the bot entirely using @BotFather’s /deletebot command