The Autohive Retail Express integration connects your Retail Express POS and retail management system with Autohive’s automation platform, enabling:

  • Product management - Retrieve and search products with filtering by SKU and update timestamps for inventory tracking
  • Customer management - Full lifecycle management including creation, updates, and retrieval of customer profiles with addresses
  • Order tracking - Access order data with filtering by status, customer, and date ranges for sales analysis
  • Outlet management - Retrieve store location information for multi-location retail operations
  • Pagination support - Efficiently handle large datasets with built-in pagination up to 250 records per request
  • Real-time sync - Access up-to-date data through Retail Express REST API v2.1

Install the integration

  1. Log in to Autohive and navigate to Your user profile > Connections or Your workspace -> Manage workspace

  2. Locate the Retail Express Integration card and click Connect

    List of integrations in Autohive

  3. Enter your Retail Express API Key - Contact your Retail Express client to request an API Key. Each API Key is unique to a specific client and provides access only to that client’s data.

  4. Review the permissions. Autohive will have access to:

    • Products: Read product catalog and inventory information
    • Customers: Create, read, and update customer records
    • Orders: Read order and sales data
    • Outlets: Read store location information

  5. Confirm installation - you’ll be redirected to Autohive with “Connected” status displayed

Use the integration

You can now use the integration with your agents, workflows and scheduled tasks!

  1. Follow our Create your first agent guide on how to create an agent.
  2. In the ‘Agent settings’, scroll down to the ‘Add capabilities’ section and turn on the Retail Express capability. You can choose what individual Retail Express capabilities to turn on and off.
  3. Once the settings have been selected, begin prompting the agent of the workflow you’d like to achieve with Autohive and Retail Express!

Available capabilities

Product Management

  • List Products: Retrieve a paginated list of products with filtering by SKU and update timestamp
  • Get Product: Retrieve complete details for a specific product by its Retail Express product ID

Customer Management

  • List Customers: Retrieve a paginated list of customers with filtering by email and update timestamp
  • Get Customer: Retrieve complete details for a specific customer by their Retail Express customer ID
  • Create Customer: Add new customers with first name, last name, email, phone, mobile, company, and billing/shipping addresses
  • Update Customer: Modify existing customer information including contact details and company name

Order Management

  • List Orders: Retrieve a paginated list of orders with filtering by status, customer ID, and update timestamp
  • Get Order: Retrieve complete details for a specific order by its Retail Express order ID

Outlet Management

  • List Outlets: Retrieve a paginated list of all store outlets (locations)
  • Get Outlet: Retrieve complete details for a specific outlet by its Retail Express outlet ID

Key features

Complete Product Catalog Access

  • Search products by SKU for quick lookups
  • Filter by update timestamp to sync only changed products
  • Paginate through large product catalogs efficiently
  • Access full product details including pricing and inventory data

Comprehensive Customer Management

  • Create customers with full contact information and addresses
  • Separate billing and shipping address support
  • Australian address format with suburb, state, and postcode fields
  • Update customer records with partial updates (only changed fields)

Order and Sales Tracking

  • Filter orders by status to track fulfillment pipeline
  • Filter by customer ID for customer-specific order history
  • Date-based filtering for sales reporting and analysis
  • Access complete order details including line items

Multi-Location Support

  • Access all outlet/store locations in your Retail Express account
  • Retrieve outlet-specific details for location-based operations
  • Support for multi-store retail operations

Pagination and Filtering

  • All list endpoints support pagination with page_number and page_size
  • Configurable page sizes up to 250 records per request
  • Filter by updated_since timestamp for incremental sync
  • Efficient handling of large datasets

Common use cases

Inventory Synchronization

  • Sync product catalog with e-commerce platforms
  • Filter products by update timestamp to sync only changed items
  • Automate regular product data exports for external systems
  • Track inventory changes across multiple outlets

Customer Data Integration

  • Sync customer records with CRM systems
  • Create customers in Retail Express from online orders
  • Keep customer contact information updated across platforms
  • Generate customer reports and mailing lists

Order Analytics and Reporting

  • Generate daily/weekly sales reports from order data
  • Track order status and fulfillment metrics
  • Analyze customer purchase patterns
  • Monitor sales performance across outlets

Multi-Store Operations

  • Access outlet information for location-based reporting
  • Track sales and inventory by store location
  • Manage customer data across multiple retail locations
  • Generate outlet-specific performance reports

E-commerce Integration

  • Sync online store products with Retail Express catalog
  • Create Retail Express customers from online orders
  • Track order fulfillment status for online orders
  • Maintain consistent product and customer data

Disconnect the integration

Important: Disconnecting stops data synchronization but preserves existing data in both systems.

  1. Navigate to Your user profile -> Connections or Your workspace -> Manage workspace
  2. Find the Retail Express Integration
  3. Click Disconnect and confirm

Data Impact: Existing data remains unchanged in both systems, but sync stops and Autohive loses Retail Express API access.

Uninstall the app

From Retail Express: Contact Retail Express support to revoke or regenerate the API key used for the Autohive integration.