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Google Business Profile
The Autohive Google Business Profile integration connects your Google Business Profile accounts with Autohive’s automation platform, enabling:
- Account management - Access all Google Business Profile accounts and manage multiple business entities
- Location discovery - View and manage business locations with complete contact information and address details
- Review monitoring - Read and analyze customer reviews with star ratings, comments, and reviewer information
- Customer engagement - Reply to customer reviews professionally and maintain your business reputation
- Reply management - Update or delete review responses to ensure appropriate customer communication
- Automated workflows - Integrate review management with other platforms for comprehensive reputation monitoring
Install the integration
Log in to Autohive and navigate to Your user profile > Connections or Your workspace -> Manage workspace
Locate the Google Business Profile Integration card and click Connect
Authorize with Google - you’ll be redirected to Google’s authorization page
Review and approve permissions. Autohive requests access to:
business.manage- Full access to manage your Google Business Profile, locations, and reviews
Ensure you approve the permissions required in order for the integration to function as expected.
Confirm installation - you’ll be redirected to Autohive with “Connected” status displayed
Use the integration
You can now use the integration with your agents, workflows and scheduled tasks!
- Follow our Create your first agent guide on how to create an agent.
- In the ‘Agent settings’, scroll down to the ‘Add capabilities’ section and turn on the Google Business Profile capability. You can choose what individual Google Business Profile capabilities to turn on and off.
- Once the settings have been selected, begin prompting the agent of the workflow you’d like to achieve with Autohive and Google Business Profile!
Responses could contain inaccurate responses. Especially if your agents Model configuration - Temperature is set high.
Available capabilities
Account Management
- List Business Accounts: Access all Google Business Profile accounts available to the authenticated user
- Account Types: Support for both PERSONAL and ORGANIZATION account types
- Multi-Account Support: Manage multiple business profiles from a single integration
- Resource Naming: Retrieve account resource names for location and review operations
Location Management
- List Business Locations: View all business locations associated with a specific account
- Location Details: Access business name, address, and primary phone number information
- Address Formatting: Retrieve formatted addresses with street, city, state, and postal code
- Location Resources: Obtain location resource names for review retrieval and management
Review Operations
- List Reviews: Access all customer reviews for a specific business location
- Review Details: View reviewer name, star rating, comment text, and creation timestamp
- Star Ratings: Five-level rating system (ONE, TWO, THREE, FOUR, FIVE)
- Review Replies: See existing business replies with timestamps and content
- Review Identification: Access unique review IDs and full resource names for operations
Reply Management
- Reply to Reviews: Post professional responses to customer reviews on behalf of the business
- Update Replies: Modify existing review responses to refine your customer communication
- Delete Replies: Remove previously posted replies when necessary
- Reply Timestamps: Track when replies were posted or updated for audit purposes
Key features
Comprehensive Review Access
- Full access to all customer reviews across all business locations
- Complete review metadata including ratings, comments, and reviewer information
- Review reply history with timestamps and content preservation
- Support for anonymous reviewer handling with display name fallbacks
Professional Customer Engagement
- Direct reply capability to customer reviews from automated workflows
- Update existing replies to maintain current and appropriate responses
- Delete inappropriate or outdated replies as needed
- Timestamp tracking for all reply operations and audit trails
Multi-Location Business Support
- Manage multiple business locations from a single account
- Separate review streams for each location for targeted responses
- Location-specific contact information including addresses and phone numbers
- Support for business chains and multi-location enterprises
Account Hierarchy Management
- Support for both personal and organization account types
- Account-level access to all associated business locations
- Hierarchical resource naming for organized data access
- Multi-account support for businesses with multiple profiles
Review Analytics and Monitoring
- Access to complete review history for trend analysis
- Star rating distribution across all reviews
- Review timeline with creation timestamps
- Reply coverage tracking to identify unanswered reviews
Common use cases
Automated Review Response Management
- Automatically respond to positive reviews with personalized thank-you messages
- Generate AI-powered responses to negative reviews with empathy and solutions
- Monitor new reviews and send notifications to management for immediate action
- Create templated responses for common review types while maintaining personalization
Reputation Monitoring and Alerts
- Set up automated alerts for low-star ratings requiring immediate attention
- Monitor review sentiment and generate weekly reputation reports
- Track average ratings over time and identify trends
- Alert management to negative review patterns for service improvement
Multi-Location Review Coordination
- Manage reviews across multiple business locations from centralized workflows
- Generate location-specific response strategies based on regional preferences
- Compare review performance across locations for operational insights
- Coordinate review response timing and messaging across business chain
Customer Feedback Integration
- Extract review data and sync with CRM systems for customer service tracking
- Create support tickets from negative reviews for follow-up resolution
- Integrate review sentiment into customer satisfaction dashboards
- Use review feedback to inform product and service improvements
Compliance and Quality Control
- Monitor review replies for brand voice and messaging compliance
- Generate reports on reply coverage and response times
- Audit review responses for inappropriate or outdated content
- Maintain consistent reply quality across multiple team members or locations
Review features
Star Rating System
- Five-Star Scale: ONE, TWO, THREE, FOUR, and FIVE rating levels
- Rating Visibility: Access complete rating information with each review
- Rating Analysis: Filter and analyze reviews by star rating for insights
- Rating Trends: Track rating changes over time for performance monitoring
Reviewer Information
- Display Names: Access reviewer display names for personalized responses
- Anonymous Handling: Graceful handling of anonymous reviewers
- Reviewer Identification: Unique reviewer information for follow-up tracking
Review Content
- Comment Text: Full access to customer review comments and feedback
- Creation Timestamps: Track when reviews were posted for timeliness
- Review IDs: Unique identifiers for review tracking and management
- Resource Names: Full resource paths for API operations
Reply Features
- Reply Text: Post detailed responses to customer reviews
- Reply Updates: Modify existing replies to improve or correct responses
- Reply Deletion: Remove inappropriate or outdated replies
- Reply Timestamps: Track when replies were posted or last updated
Account types
Personal Accounts
- Individual business owner profiles
- Single-location or small business management
- Direct business owner authentication
- Personal business verification
Organization Accounts
- Enterprise-level business profiles
- Multi-location business management
- Corporate account structures
- Organization-wide business verification
Business location data
Location Information
- Business name and title
- Complete storefront address with formatting
- Primary phone number for customer contact
- Location resource names for review access
Address Details
- Street address lines
- City and locality information
- State and administrative area
- Postal code for complete addressing
Contact Information
- Primary phone number extraction
- Support for various phone number formats
- Contact detail availability tracking
Review management workflow
Step 1: List Accounts
Retrieve all accessible Google Business Profile accounts to identify which businesses you can manage.
Step 2: List Locations
For each account, list all business locations to see where your business operates and has reviews.
Step 3: List Reviews
Access all reviews for a specific location to see customer feedback and existing replies.
Step 4: Reply to Reviews
Post professional, thoughtful responses to customer reviews to maintain your business reputation.
Step 5: Manage Replies
Update or delete replies as needed to ensure your responses remain current and appropriate.
Best practices
Response Timing
- Reply to reviews promptly, ideally within 24-48 hours
- Set up automated monitoring to catch new reviews quickly
- Prioritize negative reviews for immediate attention and resolution
Response Quality
- Personalize responses using reviewer names and specific feedback
- Acknowledge both positive and negative feedback professionally
- Offer solutions and next steps for negative reviews
- Thank customers for positive reviews and encourage return visits
Reply Management
- Regularly audit existing replies for appropriateness and accuracy
- Update replies when business circumstances or policies change
- Delete only when absolutely necessary, as deletion history may be visible
- Maintain consistent brand voice across all review responses
Multi-Location Coordination
- Develop location-specific response strategies when appropriate
- Maintain consistent brand messaging across all locations
- Use location-specific details in responses for authenticity
- Monitor all locations equally to avoid neglecting any business site
Disconnect the integration
Important: Disconnecting stops data synchronization but preserves existing data in both systems.
- Navigate to Your user profile -> Connections or Your workspace -> Manage workspace
- Find the Google Business Profile Integration
- Click Disconnect and confirm
Data Impact: Existing data remains unchanged in both systems, but sync stops and Autohive loses Google Business Profile API access.
Uninstall the app
From Google: Go to your Google Account settings > Security > Third-party apps with account access > Find Autohive and remove access