The Autohive Gong integration connects your Gong platform with Autohive’s automation platform, enabling:

  • Call intelligence automation - Access call recordings, transcripts, and conversation analytics
  • Sales performance tracking - Monitor team calls and extract insights from sales conversations
  • Conversation analysis - Search calls by keywords, topics, and conversation patterns
  • CRM data enrichment - Integrate call data with CRM systems for comprehensive customer insights
  • Real-time monitoring - Automatically track new calls and conversation outcomes
  • Team productivity analytics - Generate reports and insights from sales conversation data

Install the integration

  1. Get your Gong API credentials (requires Gong admin access):

    • Log in to your Gong account as an administrator
    • Go to Company Settings > Ecosystem > API
    • Click “Get API Key” to receive your access key and secret
    • Copy both the access key and secret for configuration

  2. Log in to Autohive and navigate to Your user profile > Connections or Your workspace -> Manage workspace

  3. Locate the Gong Integration card and click Connect

    List of integrations in Autohive

  4. Enter your API credentials in the authentication fields

  5. Confirm installation - your Gong platform will be connected to Autohive with the required API scopes

Use the integration

You can now use the integration with your agents, workflows and scheduled tasks!

  1. Follow our Create your first agent guide on how to create an agent.
  2. In the ‘Agent settings’, scroll down to the ‘Add capabilities’ section and turn on the Gong capability. You can choose what individual Gong capabilities to turn on and off.
  3. Once the settings have been selected, begin prompting the agent of the workflow you’d like to achieve with Autohive and Gong!

Available capabilities

Call Data Access

  • List Calls: Retrieve calls with filtering by date, users, and other criteria for comprehensive call analysis
  • Get Call Details: Access complete call information including participants, outcomes, and CRM integration data
  • Call Filtering: Search calls by date ranges, specific team members, and conversation characteristics

Conversation Intelligence

  • Get Call Transcript: Fetch detailed transcripts with speaker identification and timing information
  • Search Calls: Find calls using keywords, topics, and conversation patterns for targeted analysis
  • Content Analysis: Extract insights from call content and conversation dynamics

Team and User Management

  • List Users: Retrieve workspace users with roles, status, and call access permissions
  • User Activity Tracking: Monitor individual and team call performance and participation
  • Permission Management: Access user call permissions and workspace role information

Real-Time Monitoring

  • New Calls Polling: Automatically monitor for new calls in the workspace with 5-minute polling intervals
  • Activity Triggers: Set up automated responses to new call activities and conversation events
  • Team Activity Monitoring: Track team call volume and participation patterns

Key features

Comprehensive Call Analytics

  • Access to complete call recordings and transcripts with speaker identification
  • Advanced search capabilities across all conversation content and metadata
  • Integration with CRM systems for enriched customer interaction data
  • Real-time call monitoring and automated workflow triggers

Sales Conversation Intelligence

  • Keyword and topic-based call searching for competitive intelligence
  • Conversation pattern analysis for sales coaching and training
  • Call outcome tracking and success metric analysis
  • Team performance monitoring and productivity insights

Enterprise-Grade Integration

  • Secure API key authentication with admin-level access controls
  • Comprehensive error handling and rate limiting compliance
  • Pagination support for large call datasets and historical analysis
  • Professional sales intelligence capabilities for enterprise teams

Workflow Automation Features

  • Automated call data extraction for CRM updates and lead scoring
  • Real-time alerts for important calls and conversation outcomes
  • Integration with other business intelligence and analytics platforms
  • Customizable polling intervals for activity monitoring

Common use cases

Sales Performance Analysis

  • Automatically analyze successful sales calls to identify winning conversation patterns
  • Generate call performance reports for individual team members and overall team metrics
  • Extract insights from customer objections and competitive mentions
  • Create automated coaching recommendations based on call analysis

Customer Intelligence and CRM Enhancement

  • Enrich CRM records with detailed call transcripts and conversation insights
  • Automatically update deal stages based on call outcomes and customer sentiment
  • Track customer engagement patterns and communication preferences
  • Generate customer intelligence reports from conversation analytics

Competitive Intelligence Gathering

  • Search calls for competitor mentions and competitive positioning discussions
  • Track market trends and customer feedback patterns from sales conversations
  • Analyze win/loss patterns and competitive differentiation opportunities
  • Generate competitive intelligence reports for strategic planning

Team Coaching and Development

  • Identify top-performing call strategies and conversation techniques
  • Generate personalized coaching recommendations based on individual call performance
  • Track skill development progress and conversation improvement over time
  • Create team training materials from successful sales call examples

Compliance and Quality Assurance

  • Monitor sales calls for compliance with company policies and industry regulations
  • Generate audit reports for sales conversation quality and adherence to best practices
  • Track customer communication patterns and ensure consistent messaging
  • Create documentation for sales process optimization and improvement

Advanced conversation analytics

Transcript Analysis Features

  • Detailed speaker identification and timing information for comprehensive call analysis
  • Conversation flow analysis including talk time, interruptions, and engagement patterns
  • Sentiment analysis and emotional intelligence insights from call transcripts
  • Key topic identification and conversation theme analysis

Search and Discovery Capabilities

  • Advanced keyword search across all call content and metadata
  • Topic-based filtering for specific conversation themes and subject areas
  • Date range filtering for historical analysis and trend identification
  • Relevance scoring for search results and content matching

Integration and Data Export

  • Seamless integration with CRM systems for comprehensive customer data enrichment
  • Export capabilities for external analysis and business intelligence platforms
  • API-driven data access for custom analytics and reporting solutions
  • Real-time data synchronization for up-to-date conversation insights

Gong API compliance and security

Authentication and Access Control

  • Secure API key authentication with enterprise-grade security protocols
  • Admin-level access requirements for integration setup and configuration
  • Comprehensive scope management for data access and permission control
  • Audit trail and logging for all API interactions and data access

Rate Limiting and Performance

  • Automatic rate limiting compliance to respect Gong’s API usage guidelines
  • Efficient pagination for large dataset handling and performance optimization
  • Error recovery and retry mechanisms for reliable data access
  • Performance monitoring and optimization for sustained high-volume usage

Data Privacy and Compliance

  • Secure handling of sensitive sales conversation data and customer information
  • Compliance with data privacy regulations and corporate security policies
  • Encrypted data transmission and secure storage protocols
  • Professional standards for sales intelligence and conversation analytics

Disconnect the integration

Important: Disconnecting stops data synchronization but preserves existing data in both systems.

  1. Navigate to Your user profile -> Connections or Your workspace -> Manage workspace
  2. Find the Gong Integration
  3. Click Disconnect and confirm

Data Impact: Existing data remains unchanged in both systems, but sync stops and Autohive loses Gong API access.

Remove access

From Gong: Go to your Gong Company Settings > Ecosystem > API and revoke the API key access